"The staff here are the most genuine and sincere people in the business of providing a service to the public. The Chopping Block, down the road from Clarksville Jewelers, is the only place that could compare. Within ten minutes of walking through the door the person-to-person relationship and the professional-to-customer trust had been established. Yes, I will recommend Clarksville Jewelers. Here's why. Up front: I do not frequent jewelry stores. I do not own jewelry, with the exception of two Ball watches. My wife does have a hand full of nice pieces, but has been fortunate to not require a jeweler's services. Now, the Ball watches. Very nice watches that are in the mid-range of "expensive" watches. The two that I have are both personalized and carry enormous sentimental value. My Roadmaster Rescue arrived a month ago. A very beefy, manly timepiece, it was all over my wrist and needed a bracelet adjustment. I did not want to ship to any of the 3-4 Ball AD in the states and Switzerland was out of the question. YouTube and the interwebs convinced me that a $20 toolkit and a few videos could do the trick. Nope. I did my research and found a handful of jewelers that could possibly take care of my watch band needs. Most were in, or around, Nashville, with cool national known names. One was a big-deal service center. Since Clarksville Jewelers is only 3 miles away, I checked their reviews and wow. Nothing but good stuff! A.J. graciously pointed out that "someone" had attempted to adjust the bracelet with some damage to the screw pin. I confessed and he spent about 6-8 minutes fixing the bracelet. Then, he sat down and discussed what he did and why. We chatted about the Ball Watch Company, their history, and their quality. By the time we were finished I had handed over my 2017 Ball that I am convinced that I over wound! The bracelet adjustment (with clean-up of my attempt) was incredibly affordable and the quote for the pending repair of the older Ball was breath of fresh air. A.J. and Kristy, thank you for restoring my faith in people! Won't be taking my watches anywhere else."